We had 2CO payment gateway on our shop earlier. Last week we had a problem withdrawing the money. We created a support ticket on 20th April at 2 AM, and we didn’t get a reply until 23rd April 2 PM, that’s three and half days. Even after taking 84 hours to respond, their reply wasn’t useful and accurate, I replied back asking for more details, and I haven’t heard from them yet.
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10 days and the issue is yet to be resolved
This kind of support is unacceptable for the hefty transaction fee and withdrawal fee they charge
Here are other reason not use this service apart from the useless and unprofessional support.
- Setup fee of 50$ [No setup fee for PayPal]
- 40 cents + 5.5% on every transaction. [PayPal is 30cents + 2.9% ]
- Useless support team.
- Not easy to use.
- You can use it on only one domain. [ With PayPal, you can use the same account on any number of sites, and you don’t even need a site to use it]
- Apart from the hefty transaction fee, there is withdrawal fee, [No withdraw fee for PayPal]
- You can not withdraw anytime you want. [PayPal: Withdraw anytime]
- Minimum payout is 300$. [PayPal: No minimum payout ]
- They will shut down your account anytime without notice and keep the setup fee.
- If your currency is not US$, their currency conversion fee is a lot higher than PayPal and local banks.
The only reason I started using them was Indian buyers cannot use PayPal. But after the way their support dealt with my issue, I’m never ever going to use them or recommend to anyone.